is our own in-house developed tool for managing BOTH customer relations
and the development process. The ordinary systems (Rational, MS Project,
Macromedia Sitespring, phpColab, dotproject, etc.) are not adequate to
meet our need to efficiently perform complex care with all our remote
development projects. The eCRM™ system was designed exactly for remote
development and outsourcing. It is a joint working environment for customers
and for developers, as well as all other people associated with the project.
what eCRM has to offer:
Centralize Team Communications
Centralized storage of all information regarding the project resides in
one place, where it is systematized and can be easily seen or found. This
allows us to smoothly operate the project, to supervise its execution
through the exchange of information and to create or change software requirements.
We create various reports through the course of the project to keep you
apprised of activity and progress. You can receive these reports:
- Total report on execution progress of the project
- Based on a specific interval of time
You can look through the list of debatable messages and answer any
of the questions requiring your confirmation.
You will receive an e-mail notice regarding changes in the project and
approach of various events as well as all reports regarding the process
of realization of the project. Here are some of the e-mails you will receive
during the course of your project:
- Daily reports
- Answers to your questions
- Requirements definitions
- Inquiries for your confirmation
Interactive Task Lists
A convenient and clear representation of tasks as a tree. You will have
an opportunity to see all tasks, to learn their process of execution,
when they will be executed and how long it will take to execute these
tasks. You can also analyze the whole process of execution of the project
or its separate stages.
The online discussion allows you the opportunity to conveniently communicate
with us without having to waste time sending letters. All discussions
will be systematized and easy for you to see and find. As soon as we answer
you, an e-mail notice will be sent, and you will have an opportunity to
see it at once.
You can confirm or discuss any of our ideas, suggestions and further actions
online. Before going any further, we'll be sure that you agree to them.
Multi-level approving (by Customer, by Project Manager, by Developer,
by Supervisor) allows us to perform the development with minimal risk
to loss of time by doing the wrong things.
Deliver Files of any Type
You can attach files to any of the messages regardless of the file type.
Advanced Search Engine
Advanced search helps to find the necessary information quickly over whole
If we will be working as a part of your other team (task outsourcing),
or for any other reasons, we are ready to use your preferable Project
Management system. You will still receive the highest level of customer
service and attention to detail.
with our Working Model
principles, the eCRM™ tool provides us with the time-proven step-by-step
development process, which allows us to perform effective and reliable