Care

Today's consumer is more demanding than ever. Being available 24 hours to your customer is quickly becoming an obvious expectation. By having 4eSolution  as your outsourced 24x7 Call center services provider, your company is always available - we can be there when you're not. The primary services offered by 4eSolution  are order taking, help desk, overflow call management, infomercials/direct response, dealer locate and customer service. The call center services leverage the power of the World Wide Web with leading-edge call center technology to provide unique, transparent communications solutions.

4eSolution's Call center services provide businesses with the industry leading telephone-based customer support solution for a fraction of the cost. Using State-of-the-art custom developed call center technology, 4eSoluion  is able to provide customers with a powerful tools for customer relationship management. By employing a rapid application development tool, 4eSolution can create customized call center scripts to suit the customer's specific needs. In addition 4eSolution can seamlessly integrate its call center solutions into the clients' systems to increase efficiencies and reduce costs.

4eSolution currently operates one state-of-the-art Call Center dedicated to servicing our clients in English. All the  call center agents of 4eSolution must successfully complete a rigorous training program and successfully pass a spelling and computer proficiency tests prior to proceeding to client-specific training. On-going  call center training programs are given to all agents and a highly effective quality control task for each agent is completed on daily basis.

4eSolution provides companies with proven results which nobody can ever ignore such as

  • Significant cost savings to increase your ROI.
  • Access to a large pool of highly educated 'accent neutralized' call center agents
  • Our training is thorough and focused on your business
  • Our quality assurance process consists of daily monitoring of each agent's performance

Here are a few examples of the Inbound Services-model we can provide to your business:

  • Order Taking
  • Mail Order Fulfillment
  • Appointment Scheduling
  • Online Credit Card Processing
  • Infomercials/Direct Response
  • Overflow Call Management
  • Conference and Seminar Registration
  • Message Taking
  • Paging Dispatch
  • Dealer Locate
  • Information & Referral
  • Coupon Redemption
  • Reservation Bookings
  • Live On-line Sales & Order Entry
  • E-Commerce Transaction Support
  • Live On-line Inquiry Handling
  • Help Desk Support
  • First Call Resolution
  • Dispatch Service Technician
  • Live On-line Technical Support

To obtain further information and to get a Price Quote, please email us at Sales@4eSolution.com or call us today at 1-434-373-4456 (USA) or 1-647-627-7383 (Canada) to find out how 4eSolution  can help you with your 24x7 Contact Center services needs with its solutions from its offshore and onshore offices.



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