The process of surving customers can look - both to you and your customers
as though it is done by your own employees.
eSupport is a scalable offering that allows you to decrease the cost of your long-term
projects by outsourcing support. This range of service offerings distinguishes our
company from many competitors and enables 4eSolution to support your long-term projects.
Any serious project requires ongoing support. However, to have one's own team in order
to support a product is expensive. Outsourcing can solve this problem. We offer two
levels of outsource support:
This is a typical situation with small or start-up projects. In this case, you
always can rely on the support of our experts for any structure at any time,
convenient for you (during our operation time) on the basis of hourly payment.
You do not need to pay for idle time, as in case of the onsite expert. You pay
only for the completed work.
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Many times, a full-time support expert is needed for a project; however, due
to budgets or cost cuts, this is not feasible. This situation typically arises
in a medium or large project. For example, it takes at least 3-4 men for 24-hours
watch and for 24/7/365 hotline customer support. It is the same for Product Support
- The team is necessary. In this case, it would be reasonable to place the team
offsite.
Request Now!No contract required.
In both levels of service, detailed hourly reports on all the work will be provided.
Here are some of the ways we can help support your project...
The
constant support of a product is necessary for its popularity among the
end users. Our team of programmers can trace the claimes on bugs, find
them and let out patches. All works are conducted without participation
of the customer. We take care of your product ourselves. We also can
conduct our work in a functionality estimation of the product, carry on
comparative analysis with products of the competitors and do the offers
on improvement of the product.
This
service is for online projects with a small budget. It is unique service
for remote maintenance of your server. We provide these services for a
flat price.
This service is for high-traffic online projects with a small
or medium budget. Many hosting companies give services in 24/7/365 server
monitoring ("managed hosting"). However, there is no company watching your
software, availability and server loading. There is no firm that can urgently
correct a mistake that arises in a database or in a disk as a result of
failure. There is no hosting company that can watch the internal safety of
your system, the integrity of your data, etc. It is unique service for
maintenance of your online projects. Developers who are guru in your software
always available for support request. "In-office round-the-clock team" is
100% availability guarantee. "Call by pager" service is 99% availability
guaranty. Emergency Help Software will automatically inform developers
responsible for your project in order to solve problem ASAP. It is
cost-effecitve alternamtive of round-of-clock team.
We can accomplish a web marketing functions for you or for your customers. Web
marketing require a permanent montly efforts. It is means a lof of men-hours.
We have an opportunity for your to decrease e-marketing costs by outsourcing.
More info
Our experts will always help
you in a difficult situation: database problems, server or software adjustment,
program mistakes or failures, etc. This service includes only consultations.
A money deposit is required. If you need services in development, please read
about our
VirtualEmployee service.
Email Support
Online 24/7/365 Support (Internet Chat, Instant Messangers: ICQ, MSN, AOL)
The support of the users is one of the most time-consuming measures and it
requires large expenses. We can give you remote operators. During the period
of our personnel's training regarding the software peculiarities in your country.
You need experts with various skills
permanently, but it isn't profitable to hire the whole team. If you are on a
limited budget and constantly need experts with various skills (programmer,
database engineer, system administrator, web designer, artist, etc.), you should
consider this service. We can provide a complete team for the price of one
developer! It is perfect for Web site support or for a Consulting or small
development company looking to outsource some development tasks.
